I was so irritated today at the drive thru of Starbucks. I first have to mention that I give so much of my money to Starbucks! I go there every Mon-Friday and order a latte and sometimes a green ice tea...then after I get off from work, I go back and refill my tea. I know most of the Batista's by name...and I think they can recognize the sound of my car in the drive thru line. SO....
I pull up after work today and order a tea for Little Guy and a refill for myself.
Me: I would like a refill of my Green Iced tea with three splenda and a tall passion tea please.
Barista: I am sorry mam, we don't refill drinks in the drive thru.
Me: Since when? I always come through...just did it yesterday.
Barista: Sorry, but it has ALWAYS been our policy. You are going to have to come inside.
Me: I am ordering a drink too...so can't I get a refill since I am purchasing another drink?
Barista: No
So I pull the car over and go inside. I very politely ask the cashier (not the same person from drive thru) when they changed this rule? He says, what rule are you talking about...you can refill your tea in the drive thru...let me guess Venti with 3 Splenda and shaken, right?! I said yes, but the person at the drive thru just told me I had to come inside. At this point the lovely lady from drive thru appears....she doesn't look to happy!
Barista: Mam, (I hate being called mam...I am not old) it has always been our rule. We have new management and they are enforcing all the rules. You will no longer be able to refill the tea in the drive thru. We have no way of knowing that you were here today. (Okay now I was getting mad...is she calling me a liar?) We only offer our guests that are in our lobby refills.
Me: I have my receipt if you would like me to prove that I was here today!
Barista: that isn't necessary. Just know that you can no longer refill your tea in the drive thru
Cashier: She really does come in here all the time, can't we just do it for her? She has three kids.
(you know that you go to Starbucks too often, when the employees know how many kids you have)
Barista: I can ask management about our "regulars", but I doubt it.
So, I took my drinks and left a little irritated. I guess I thought it would have been nice for them to allow me to stay in the drive thru line this time! I am not sure I understand why they couldn't just do it for me today, and then inform me of the rule. I was so irritated that I think I may not go to that particular drive thru again. There is a closer one to my work...I think I will begin giving them my money!
Oh, and the sweet cashier didn't charge me for my refill today...but he did ask me not to let the Barista know! He said he felt bad for me...being that I am regular.
33 comments:
I'm glad you got to "Venti" on your blog! I hope you feel better now. :)
I was told that the official rule is you have to STAY inside the Starbucks and refill your tea within one hour of purchase.
If you leave the Starbucks, they aren't supposed to refill it.
But the rule is never enforced, except in your case!
That stinks!
That is so sad! Did they give you any free drink coupons?
they should have!
plus it's tea how much does it cost them to make... about 15 cents!
I never knew there was an official rule! How did you know that.
I am so sorry this happened to you!!! I love drive throughs! I would drive through for grocery shopping if I could!!! I hate having to take Son #5 out of the car for quick errand/stops like this! That would have irritated me to no end!!! Especially since you are such a loyal regular!!! I can't believe they did that!!! The drive through barista must have been on a power trip!
I don't want to delete my first comment so let me just say that I think I spelled drive through totally wrong...not sure what's wrong with me this morning...I think it's supposed to be "drive thru." I'm losing my mind!!! SORRY!
I vote for free refills!!! Always!!!!
That's crazy. I don't drink tea so I don't know what any rules are. I always throw the, "Hey, my Dad built one of the Starbucks roasting plants!" so there.....He knows your chain of command and you aren't squat! LOL!
I'm too lazy to get out of the car if they tell me to go inside, I would have driven to another Starbucks, got on-line, written to the company and received my free coupons drinks in the mail a week later (I have done this before...it was a long time ago).
Okay, thanks I am done being mad for you:)
OMG...I was boiling just while reading this. I've given my last money to the Dupont Station Starbucks. They've jipped me for the last time. I always have to ask for my "treat" receipt. They never give it to me.
Have you checked out the website:
www.starbucksgossip.com? It's hilarious! I email starbucks every now and then and "remind" them of their new pledge of great customer service and how, for some reason, I keep getting the wrong drinks or forgotten about; even given the "dirty" look because I've interrupted 2 baristas talking about their weekend.
In this day and age of belt-tightening, they should be lucky I come as often as I do. I'm doing my best to keep the economy going. :-)
You know the baristas here in the states could use a tip or 2 from the Japanese. They act like you are the most important person in the store; they are smiling, singing ohayo gozimasu! My drinks were never wrong and I didn't even speak the language.
Okay, sorry to take up so much posting space. You know how I can get - especially when it comes to my java!
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